How to request special assistance

  • To request special assistance for unaccompanied minors, please download the document "MODULO MINORE NON ACCOMPAGNATO.pdf" and complete it in 3 copies and sign them.

One of the copies must reach us through a request on our help center page ,  in the category "Special assistance" specifying all the necessary details.


The other 2 copies, please present them at the airport check-in desk.

  • If you need special assistance at the airport, please download the attached document ''MEDIF FORM.pdf'', complete it and also sign it. It will be presented to colleagues at the check-in desk in the airport.


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